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Error help

Ran into an error on turl.ca? Look it up here.

Error codes

Find a plain-language explanation

If turl.ca shows an error code, these pages explain what it means, why it happened, and what you can try next.

Most people only need the codes listed here. Uncommon technical codes have a shorter fallback page when they are real turl.ca errors.

7 errors

Please sign in first auth_required The action needs a signed-in account or API authorization before it can continue. This request needs authorization unauthorized The site could not find a valid account session or API token for this request. The API token is not valid invalid_token An API token was sent, but it could not be accepted for this site. The API sign-in proof could not be verified invalid_dpop_proof The site could not verify the extra sender proof attached to an API request. This token cannot do that insufficient_scope You are signed in, but the token or session does not include permission for this action. This action is not allowed forbidden The site understood the request but refused to perform the action. This account cannot use that feature account_banned The signed-in account is restricted from creating or changing content right now.

2 errors

API keys and permissions

That API permission is not available invalid_scope The requested API key permission is not one this site can grant. There are too many API keys too_many_keys This account has reached the API key limit for this site.

6 errors

Request format and limits

The request could not be read invalid_json The site could not understand the JSON sent by the browser, app, or tool. The request is missing required details invalid_request The site received a request, but some required fields were missing or invalid. The upload was too large request_too_large The request was bigger than this site can accept in one attempt. That action is not available here method_not_allowed The request used a method this route does not accept. The request came from the wrong place bad_origin The site blocked the request because its origin did not match this site. Please slow down rate_limited This site received too many requests in a short time.

1 error

Finding content

That page or item could not be found not_found The link points to something this site cannot find or no longer serves.

2 errors

Service availability

The service is temporarily unavailable temporarily_unavailable A required service could not answer in time, so the request could not be completed. A required service is unavailable unavailable The site could not reach a service it needs to finish this action.

11 errors

Shortening a link

Paste a URL to shorten missing_url turl.ca needs a destination URL before it can create a short link. That link could not be read invalid_url:unparseable The destination does not look like a complete web address that turl.ca can shorten. Use an https:// link invalid_url:scheme_not_https turl.ca only shortens secure https:// destinations. That URL is too long invalid_url:too_long The destination address is longer than turl.ca can safely accept. Remove spaces from the URL invalid_url:control_or_space The destination contains spaces or hidden characters that make it unsafe to shorten. Remove sign-in details from the URL invalid_url:userinfo The destination includes username or password-style text before the site name. Use the normal website address invalid_url:non_standard_port The destination uses a custom port, which turl.ca does not shorten. Use a public site name invalid_url:ip_literal turl.ca needs a normal public hostname, not a raw IP address. That destination is local or private invalid_url:local_host The URL points at a local or private name that other people cannot safely open. Do not shorten a turl.ca link invalid_url:self_target A turl.ca short link cannot point back at turl.ca or its preview host. Paste the original destination URL shortener_destination turl.ca does not shorten links that already point at another public URL shortener.

1 error

Account and access

Sign in to save a snapshot account_required Citation mode for an unverified destination needs a free signed-in account.

4 errors

Safety checks

This destination looks unsafe destination_flagged A safety check flagged the destination, so turl.ca did not create the short link. This destination is not allowed banned_host The destination host is blocked from new turl.ca links. This network cannot create links right now banned_ip turl.ca is blocking link creation from this network for the moment. The redirect path could not be verified unsupported_redirect_chain The destination redirects in a way turl.ca cannot clearly verify for visitors.

4 errors

Live safety check

The quick security check did not pass turnstile_failed The browser check could not confirm that the anonymous request should continue. The safety check took too long scan_timeout turl.ca could not finish checking the destination before the live request timed out. Too many checks are running too_many_live_checks There are already several live safety checks running for this browser or account. Something went wrong while shortening internal_error turl.ca hit an unexpected problem before it could create the short link.